Thornton Public Library

Policy Statement

To make materials available to all customers on an equal basis, the Thornton Public Library sets limits on loan periods and on the number of renewals allowed. Some library materials may have a shorter loan period or fewer renewals due to high demand, limited collection size, material type, or lending source.

Regulations

1. The loan or renewal of library materials owned by the Thornton Public Library may be done in person, by telephone or online on our library catalog. See also Interlibrary Loan Policy for limits and regulations on items not owned by the Thornton Public Library.
2. Most printed materials may be renewed up to two times, as long as no one else is waiting for the materials or has a hold on the materials.
Thornton participates in auto-renewal. If materials do not have a hold on them, they will auto-renew up to two (2) times. It is the responsibility of the patron to verify the item automatically renewed.
3. Extended loan periods may be available upon request at the time of checkout. Any item that is on a holds list cannot be renewed.
4. Fines due at the time of renewal are still due.
5. Customers with a balance of $5 or more may not check out, renew or hold materials.
6. In compliance with the Library Privacy Act only authorized users, parents or legal guardians will be provided detailed information on any library account.
7. The library reserves the tight to make some materials non-circulating and only available for in-library use.
8. Loaning periods for materials vary. DVD’s and Magazine have a loan period of one (1) week. Books, Audiobooks, Kits, Playaways, and Wonderbooks have a loan period of two (2) weeks. Reference materials are non-circulating and only used within the library.
9. Materials check outs are limited to twenty-five (25) total items per library card. DVD’s are limited to five (5) in each Children’s and Adults. DVD’s can only be checked out on an adult library card, by an adult. Magazines are limited to five (5) total. Reference materials are not circulating and for in library use only.
10. Reciprocal Borrowing is available through the Thornton Public Library. As a member of Reach Across Illinois Library Systems (RAILS) and the System Wide Automated Network (SWAN), your library card is seamlessly active at all RAILS member libraries. Additionally, your card can be activated at Chicago Public Library.

Adopted: September 30, 2024

Policy Statement

In order to provide a safe and appropriate environment within the library that allows all customers to use library facilities to the fullest extent during regularly scheduled hours, the library board of trustees has adopted the following rules and regulations.

Regulations

1. Customers shall engage in activities associated with the use of a public library. Customer’s not reading, studying or using library materials may be required to leave the building, library program or approved community event.
2. Any customer not abiding by these or other regulations and regulations of the library may be required to leave the library premises and may forfeit his or her library privileges. Library employees will contact the police if deemed advisable.
3. The library board of trustees authorizes library staff and law enforcement officers to enforce the library’s published code of conduct policy up to and including long-term suspension of library privileges, permanent banning from the library or prosecution.
4. A customer whose privileges have been suspended or revoked may have the decision reviewed by the board of trustees.
5. Persons entering or refusing to leave the building after being evicted or banned will be charged with trespassing. Customers shall respect the rights of other customers.
6. Customers shall not assault, harass or annoy others in the library. This includes noisy or boisterous activities, staring at another person with the intent to annoy that person, following another person about the building with the intent to annoy that person, playing audio equipment so that others can hear it, singing or talking loudly to others or in monologues, using profanity, displaying print or nonprint materials of an offensive nature to others or by behaving in a manner that can be reasonably expected to disturb others.
7. The library requires all individuals to set their cell phones to no-ring (vibrate) mode upon entering the library. Individuals needing to use a cell phone to make or receive calls while in the library must leave the building. Voices must be kept at a reasonable level so as not to disturb other library customers.
8. Smoking is prohibited throughout the library’s facilities. Smoking is permitted outside of the building by anyone over the age of 18 so long as smoke does not enter the building.
9. Non-alcoholic beverages may be consumed in the library if they are in closed containers. Alcoholic beverages are prohibited in the library.
10. Customers may not utilize the library while under the influence of alcohol or drugs.
11. Customers shall not engage in any illegal activity while in the library building. Persons whose actions violate state or local law will be prosecuted.
12. Customers shall not interfere with the use of the library by other customers or with library employees’ performance of their duties.
13. Customers shall not deface or mar library materials including books, magazines, newspapers, recordings or other items of the library collection. Nor shall they deface, mar or in any way destroy or damage library furnishings, walls, machines, or other library property.
14. Customers shall not enter the building without appropriate clothing including a shirt and shoes. Customers whose bodily hygiene is offensive so as to constitute a nuisance to other customers or library staff may be required to leave the building.
15. Customers shall not bring pets or animals into the library, other than service dogs.
16. Knives and/or guns are not permitted in the library.
17. Any materials removed from the library must be checked out on a valid library card or through other standard library procedures such as interlibrary loan.
18. Unauthorized use of the library’s computer network or failure to comply with the library’s Internet Access and Use policy may result in suspension of library privileges.
19. Customers shall not use abusive or inappropriate language toward library staff.

In cases of disruptive behavior customer identification including name, address and phone number, may be requested.

Adopted: September 30, 2024

Policy Statement

This policy informs the community of the principles in accordance with the library’s mission and identified roles that guide collection development and establish the criteria for the selection of library materials.

Regulations

1. The goal of selection is to provide collections that meet the informational, educational and recreational needs of the patrons in the library’s service area.
2. The library upholds the following principles of service:
   1. Provide open, free, non-judgmental access to collections and services regardless of age, gender, sexual orientation, race, ethnicity, disability, language proficiency, and social or economic status.
   2. Support intellectual freedom and promote the dissemination of a wide range of ideas and information representing a variety of viewpoints. This board adopts and declares that it will adhere to and support the Library Bill of Rights and the Freedom to Read Statement adopted by the American Library Association, both of which are made a part hereof.
   3. Create an inviting environment with a broad selection of timely materials that encourages patrons to encounter the rich diversity of ideas.
   4. This board believes that censorship is a purely individual matter and declares that while anyone is free to reject for him/herself books which he/she does not approve, he/she cannot exercise this right of censorship to restrict the freedom to read of others.
3. The scope of the collections encompasses materials and equipment with popular, contemporary appeal as well as those with permanent, historical value in a wide variety of formats. The library also provides collections to support a wide audience including the needs of specific populations such as children, teens, adults learning to read, world language readers, and those living with a disability. The Library collects electronic books, electronic audiobooks, streaming music, movies, graphic novels, comics, magazines, and research databases.
4. Selection of all materials shall be the responsibility of the library director who operates within the framework of policies determined by the Library Board of Trustees. Under the director’s guidance, a staff of librarians with professional education and training selects materials in accordance with state law and the principles and practices of collection development.
5. There are general criteria of quality of content, and suitability and sustainability of format, taken into consideration for selections; however, each item within the collection is given individual consideration for selection in terms of its own merit, demand, popularity and the audience for whom it is intended. No book and/or library material shall be excluded based on race, nationality or the political or social views of the author.
6. The library monitors advances in print and digital publishing, as well as future trends and the emergence of new formats, and adjusts the emphasis within collections to reflect the changing times.
7. The library identifies and acquires materials in a number of ways:
   1. Based on reviews in professional journals or using advanced, professional training and judgement;
   2. Through automatic purchase plans for new publications by specific authors or series with perennial appeal, and reference materials updated on a regular, periodic basis;
   3. As a gift donation of materials, which meets the same standard of quality as purchased materials; See Gifts and Donations policy.
   4. Providing resident patrons with a Thornton and East Hazel Crest Public Library card in good standing, the opportunity to request purchase of materials not owned by the library through the Purchase Order form available on the Thornton Public Library website.
8. The library attempts to collect materials on a wide range of subjects but may be unable to meet every need with on-site materials.
   1. The library strives to meet public demand for best-sellers and other heavily used materials.
   2. For school assignments which cannot be satisfied with the library’s collection, a librarian can provide a School Assignment Letter available at the Thornton Public Library that indicates the reasons for the unfulfilled request.
   3. The library participates in consortia and networks to obtain access to information sources and services it cannot provide on its own. As part of these services, patrons can borrow materials from other libraries to fulfill their information needs. See Interlibrary Loan policy.
9. The library does not generally purchase academic textbooks.
10. The library keeps its collections vital and useful by retaining and replacing essential materials, and by removing on a systematic and continuous basis those works that are worn, outdated, of little historical significance, or no longer in demand.
11. The library selects materials and organizes its collection to facilitate patrons in making choices about the materials that are appropriate for them.
    1. The library purchases rated feature films whenever possible.
    2. The library distinguishes its youth collections by age-appropriate levels.
12. Any resident who objects to the presence or absence of a work may complete the Statement of Concern Regarding Library Resources form available at the library service desk. The library director and board of trustees review these written challenges. The patron is informed of the trustees’ decision regarding the challenged material. The decision of the library board is final. See Reconsideration of Library Materials policy.

Adopted: September 30, 2024

Policy Statement

This policy facilitates Thornton and East Hazel Crest Public Library purchases and establishes guidelines for the distribution and use of credit cards issued by Thornton and East Hazel Crest Public Library for staff use.

Regulations

1. Credit cards may be issued to the Library Board President and Treasurer, for the purchase of goods and services of the official business of the library, but it is the property of the library.
2. The card holders are responsible for the activity on the credit card, except instances of identity theft or hacking. [Treasurer will be the account manager]
3. Cardholders are responsible for ensuring that
   1. Charges are authorized with his/her approved budget
   2. Sufficient funds are available within that budget
   3. Sufficient credit is available
4. For all credit card purchases made, cardholder must submit documentation in the form of receipts detailing goods and/or services purchased, cost of those goods and/or services, date of purchases, and the line item budget account number authorizing the expenditure.
5. All documentation of approved credit card transactions must be placed on file within 72 hours of purchase.
6. Each Cardholder is responsible for the credit card’s protection and custody and shall immediately notify the issuing bank and account manager, if card is lost, stolen or used by unauthorized person(s). Written documentation of the event should follow the report as soon as possible detailing the date and circumstances of the loss, theft, or unauthorized use. A police report should be filed if appropriate.
7. All credit cards shall be returned immediately upon request to the account manager. The Library Board may suspend or revoke cardholder privileges at any time for any reason.
8. No personal expenditures are allowed by credit card holders even if the intent is to pay the library at a future time. Library credit cards may not be used for cash withdrawal or cash advance.
9. Library credit card shall not be used with card holders or staff member’s personal accounts.
10. Credit card misuse shall result in no less than credit card privileges being revoked. Any disciplinary measures for misuse of library credit cards will be at the discretion of the Library board. Staff members making purchases without authorization will be subject to disciplinary action up to and including termination.

Credit Accounts

Adopted: December 13, 2016, Amended July, 18, 2017, Amended August 15, 2017

Policy Statement

Customer service is a top priority of the library. All library customers will be treated promptly and respectfully without regard to age, gender, and sexual orientation, race, ethnicity, disability, and language, proficiency, social and economic status.

Regulations

1. Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs of library customers.
2. When answering the phone, a library employee will identify him or herself and the library name.
3. Staff will assist customers on a first come, first served basis to the extent possible without infringing on the service needs of other customers.
4. Staff members will enable successful library use by assisting customers with the library’s resources and equipment.
5. In cases where the library’s resources are not sufficient to meet customer demand, staff will offer interlibrary loan service or refer customers to other libraries with more appropriate collections. Whenever possible staff will contact the agency to which a customer is being referred to insure that the information, material or equipment needed is available.
6. A customer with complaints about the service received or about library policy shall be referred to the senior staff on duty at the time or to the library director. The business cards of senior staff and the library director are available at all service desks.

Adopted: September 30, 2024

Policy Statement

A public library exists to serve the community and is based on the concept of sharing resources. When one person violates that principle by retaining materials beyond the established limits, that person takes unfair advantage of the community as a whole.

Regulations

1. To encourage the prompt return of materials, the library charges a per day overdue fine based on the type of item:

   Library Material Type	Daily Overdue Fine
   Print Materials
   Books	10¢
   Periodicals	10¢
   Interlibrary Loans	10¢
   Non-Print Materials
   Audiobooks on CD	10¢
   Book Kits	10¢
   DVDs	25¢
   DVD Nonfiction	25¢
   Playaways	$1.00
   Wonderbooks	$1.00

2. On the day after the due date, all materials will be considered overdue if they have not been renewed or returned.
3. No fines will accrue on days that the library is closed.
4. The library’s computer system will notify patrons of the overdue materials via email, automated telephone calls, text or United States Postal Service in compliance with state law.
5. Any patron with an account balance of $5 or more shall forfeit borrowing and renewing privileges until all overdue materials are returned and fines are paid. Patrons experiencing difficulty in returning their materials or paying their fines should contact the library circulation staff.
6. Fines accrued will be based on the replacement cost, original cost, or repair cost of the item at the library’s discretion
7. A replacement item may be accepted in lieu of payment at the library’s discretion.
8. A $5 processing fee may be added at the library’s discretion.
9. Patrons will be billed for materials not returned after the forty second (42) day after due date.

Adopted: September 30, 2024

Policy Statement

The Thornton and East hazel Crest Public Library welcomes gifts and donations that will promote the library’s mission, programs and services. Through donors the library has been able to acquire books and materials which could not have been purchased otherwise.

Regulations

1. Thornton Public Library makes the final decision on acceptance, use or disposition of all materials, donations or gifts and retains unconditional ownership of same.
2. Checks shall be made payable to the Thornton Public Library. In no event shall a check be made payable to an individual who represents the library in any capacity.
3. Appraisal of non-cash donations are the responsibility of the donor.
4. Library Materials
   1. When the library receives a cash gift for the purchase of materials, whether as a memorial or for any other purpose, the general nature or subject area of the materials to be purchased will be guided by the wishes of the donor. The library staff, however, will choose specific titles and retain the right of final decision.
   2. The staff will consider donated materials for possible addition to the library’s collection using the same selection criteria as purchased materials. Materials not added to the collection or gifts may be given to the patrons for free on the free book shelves within the library.
   3. Special collections and memorial collections will not be shelved as separate physical entities. Such collections will be considered only with the understanding that, if accepted, they will be integrated into the general collection. The only form of commemorative identification will be a bookplate.
5. Donor Recognition
   1. The library will provide written acknowledgment to the donor which clearly describes the nature of the gift and when it was received.
   2. Unless anonymity is specifically requested and with full respect for donor privacy:
      1. Donor names for items may be published in reports to the board, press, library newsletters or via bookplates.
      2. The library may choose to recognize significant contributions of time, talent or money in other ways.

Adopted: September 30, 2024

Policy Statement

In order to provide access to library materials, patrons may place a hold on materials that are not immediately available for use but are owned by the Thornton Public Library.

Regulations

1. Residents of Thornton and East Hazel Crest with a valid Thornton and East hazel Crest card may reserve most library materials.
2. Patrons with an account balance of $5 or more may not reserve materials.
3. Holds may be place in person, by phone or online.
4. Patrons will be notified of hold available for pick up by the preferred method selected in their account.
5. Holds placed will be held for seven (7) business days after notification has been sent.
6. If not claimed, the material will be held for the next patron on the waiting list or will become part of the circulating collection.
7. Patrons listed as authorized users, parents or legal guardians may pick up or cancel held materials for another patron.
8. In compliance with state law only authorized users, parents or legal guardians will be provided detailed information on any library account.

Revised July 16, 2019

Policy Statement

The purpose of this policy is to protect social security numbers from unauthorized disclosure. The Thornton and East Hazel Crest Public Library complies with the provisions of the Identity Protection Act (5ILCS 179/1 et seq.) concerning the collection, maintenance, and use of social security numbers or other personal identifiable information.

Regulations

Thornton and East hazel Crest Public Library does not collect SSNs from members of the public.

1. All employees who have access to social security numbers in the course of performing their duties must be trained to protect the confidentiality of social security numbers. Training will include instructions on the proper handling of information that contains social security numbers from the time of collection through the destruction of the information.
2. Only employees who are required to use or handle information or documents that contain social security numbers will have access to such information or documents.
3. Social security numbers requested from an individual will be provided in a manner that makes the social security number easily redacted if required to be released as part of a public records request.
4. When collecting a social security number, or upon request by the individual, a statement of the purpose or purposes for which the social security number is being collected and used must be provided.

Prohibited Activities

No employee may do any of the following:

1. Publicly post or publicly display in any manner an individual’s social security number. “Publicly post” or “publicly display” means to intentionally communicate or otherwise intentionally make available to the general public.
2. Print an individual’s social security number on any card required for the individual to access products or services.
3. Encode or embed an individual’s social security number in or on any cards or documents, including, but not limited to, using a bar code, chip, magnetic strip, RFID technology, or other technology.
4. Require an individual to transmit his or her social security number over the Internet, unless the connection is secure or the social security number is encrypted.
5. Print an individual’s social security number on any materials that are mailed to the individual, through the U.S. Postal Service, any private mail service, electronic mail, or any similar method of delivery, unless State or federal law requires the social security number to be on the document to be mailed. Notwithstanding any provision in this Section to the contrary, social security numbers may be included in applications and forms sent by mail, including, but not limited to, any material mailed in connection with the administration of the Unemployment Insurance Act, any material mailed in connection with any tax administered by the Department of Revenue, and documents sent as part of an application or enrollment process or to establish, amend, or terminate an account, contract, or policy or to confirm the accuracy of the social security number. A social security number that may permissibly be mailed under this Section may not be printed, in whole or in part, on a postcard or other mailer that does not require an envelope or be visible on an envelope without the envelope having been opened.
6. Collect, use, or disclose a social security number from an individual, unless:
   1. Required to do so under State or federal law, rules, or regulations, or the collection, use, or disclosure of the social security number is otherwise necessary for the performance of that agency’s duties and responsibilities;
   2. The need and purpose for the social security number is documented before collection of the social security number; and
   3. The social security number collected is relevant to the documented need and purpose.
7. Require an individual to use his or her social security number to access an Internet website.
8. Use the social security number for any purpose other than the purpose for which it was collected.

Exceptions

The prohibitions listed immediately above do not apply in the following circumstances:

1. The disclosure of social security numbers pursuant to a court order, warrant, or subpoena.
2. The collection, use, or disclosure of social security numbers in order to ensure the safety of other employees.
3. The collection, use, or disclosure of social security numbers for internal verification or administrative purposes.
4. The collection or use of social security numbers for collection of delinquent Child Support.

Public inspection and Copying of Documents

Notwithstanding any other provision of this policy to the contrary, all employees must comply with the provisions of any other state law with respect to allowing the public inspection and copying of information or documents containing all or any portion of an individual’s social security number. This includes requests for information or documents under the Illinois Freedom of Information Act. Employees must redact social security numbers before allowing the public inspection or copying of the information or documents.

Public Availability

A copy of this policy shall be made available to the public upon request.

Applicability

This policy does not apply to the collection, use, or disclosure of a social security number as required by state or federal law, rule, or regulation.

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Adopted: September 30, 2024

Policy Statement

Information services at the Thornton and East Hazel Crest Public Library are some of the most vital and visible expressions of the library’s purpose and are key to the library’s mission to inform, entertain, and provide for the intellectual development and enrichment of the community.

Regulations

1. For the purpose of this policy, information services encompass reference and reader’s advisory service to the public via direct personal assistance, instruction in the effective use of library resources and dissemination of information on anticipation of patron needs.
2. Professional and qualified personnel with appropriate training provide information services at the library.
3. Information services are available to all persons regardless of age, gender, sexual orientation, race, ethnicity, disability, language proficiency, or social or economic status.
4. All requests will be given equal consideration, and each will be answered as accurately and completely as possible. In the instance of legal, medical, investment or tax questions, the staff cannot evaluate, interpret or act as surrogate professionals.
5. Information inquiries are received in multiple forms and are answered on a first come, first served basis. The time spent by librarians on a question may vary depending on the pace of activity in the library, the number of available staff and the resources readily available. Librarians will respond to information requests as soon as possible; patrons can expect an answer or response usually within one working day if not sooner.
6. Librarians will assist patrons in placing holds to request the transfer of materials for other libraries.
7. Librarians will assist patrons with their research needs by identifying and locating resources, but time does not allow librarians to conduct research projects for the patron, to do students’ homework or to create documents for patrons using the library’s computing resources.
   1. Assistance with computing resources:
      1. Librarians shall assist patrons in accessing the internet and demonstrate the basic functions of a web browser.
      2. Librarians shall assist patrons in the use of the library’s online resources.
      3. Patrons are responsible for learning how to operate computing software provided by the library. Librarians can provide instructional resources for patrons to educate themselves on the use of specific software.
   2. In-depth research services. The library does not provide any fee-based research services.
8. Librarians respect and safeguard the patron’s privacy and identity throughout the information request process. Names and identification of patrons and the transactions which occur between patrons and librarians are confidential and not discussed outside of a professional context.
9. The library attempts to collect materials on a wide range of subjects but may be unable to meet every need with on-site materials. For school assignments which cannot be satisfied with the library’s collection, a librarian can provide a letter indicating the reasons for the unfulfilled request.
10. The library participates in consortia and networks to obtain access to information sources and services it cannot provide on its own. As part of these services, patrons can borrow print materials from other libraries to fulfill their information needs. See Interlibrary Loan policy.
11. The library provides the opportunity for resident patrons to request materials not owned by the library through the Purchase Order Form. The purchase of these requests is up to the discretion of the librarian. See Collection Development policy.

Adopted: September 30, 2024

Policy Statement

As a commitment to meeting the information needs of the community the Thornton and East Hazel Crest Public Library participates in consortia and networks to provide access to information resources and services it cannot or does not provide on its own.

Regulations

1. Interlibrary loan is defined as the borrowing and lending of materials between the Thornton Public Library and other library systems.
2. The library participates in programs on a regional and national level that enables patrons to borrow materials or obtain articles otherwise unavailable to them locally.
3. Patrons with a valid Thornton and East Hazel Crest library card are eligible to use the interlibrary loan service free of charge. The lending library determines the type of material that may be loaned. Some restrictions may apply:
   1. New materials that are in high demand.
   2. Materials that have been designated as reference or non-circulating special collections.
   3. Sensitive or costly media such as audiovisual formats that could be easily damaged.
4. The borrowing library or consortia establishes the lending rules that must be followed in regards to the loan periods and renewals.
5. Interlibrary loan requests can be placed by the librarians within the library and in most cases by the patron through our catalog.
6. Staff cannot guarantee the exact delivery time for interlibrary loan materials due to variances in transit methods, work processes and geographic distance. Staff will give the patron an approximate timeframe for the arrival of the materials.
7. Patron will be notified that the interlibrary loan materials have arrived according to preferred method selected in their account. Patrons always have the option to contact Thornton Public Library about the status of the request.
8. Overdue fines on interlibrary loans are in accordance to the borrowing library’s loan rules. Please see Fines and Fees Policy for information.
9. Patrons are responsible for items that they check out, and they will be held responsible and charged for replacement costs as set by the lending library for lost or damaged items.

Adopted: September 30, 2024

Policy Statement

Internet access and the provision for public computing at the Thornton and East Hazel Crest Public Library are an extension of the library’s commitment to meeting the community’s information needs.

General Access

1. Internet access, computing resources and online resources accessible through the Library are provided to all library patrons regardless of age, gender, sexual orientation, race, ethnicity, disability, language proficiency, or social or economic status.
2. The Thornton Public Library does not control information accessed through the Internet and is not responsible for the content of the Internet. Certain information obtained via the Internet may be considered offensive, disturbing, and/or controversial. Access and use of online materials is the responsibility of the user, or the parent/legal guardian in the case of a minor.
3. Staff will provide assistance to internet users to the extent that time and patron demands allow.
4. Internet access may be unavailable at times due to technical difficulties.

Eligibility of use

1. Internet access is free for all Thornton and East Hazel Crest Residents that provide a valid Thornton and East Hazel Crest Library card with fines or charges less than $5.00 or a valid Illinois state ID.
2. Library Card holders must fill out the User Agreement form.
   1. Adults (ages 18 years or older) must sign the User Agreement Form
   2. Users’ ages 13-17 years must have a signature of parent or legal guardian on the User Agreement Form.
   3. Users ages 12 and under must be supervised by a parent or legal guardian at all times while on computers.
   4. Patrons showing valid state ID will sign in at the front desk acknowledging that you have read and agree to the User Agreement.
3. Internet access is available for Non- Residents with a valid ID. The fee is $5.00 per ½ hour. Fee is non-refundable if used for shorter time limit.

Use of the Computers

1. Workstations are available on a first come, first served basis.
2. The initial use of the computers is one (1) hour. Once the first initial hour has lapsed each patron is served on a case by case basis.
3. No more than two (2) users may work at a computer station at any given time.
4. Users should consult staff if they need to step away from using the computer for a short time.
5. Library staff will be shutting down the computers 30 minutes before the closing of the business day.
6. The library offers the capability to print from its computers. The library charges for the use of its printers. The current fee is $.10 for black and white and $.25 for color copies.
7. Library Staff, while respecting patron rights of privacy, reserves the right to check prints for correct pricing fees.
8. The Thornton Public Library and its staff are not responsible for any lost or damaged files.
9. Library Staff, while respecting patron rights of privacy, reserves the right to monitor use of the Internet to insure compliance with this policy.

User Agreement

1. The workstations must be used in a responsible manner, respecting the rights of others, and taking care with the use of the equipment. Changing workstation and/or internet settings is prohibited. Users shall refrain from use of personal software, the attachment of equipment to the library’s computers or networks or the modification of any operating system or network configuration. Users shall also refrain from downloading/uploading files to/from the library’s computers that are reasonably likely to contain viruses or other programs that may harm the library computers or operating systems. Users are also not permitted to change the security setup, operating systems, the network configuration, or any other configuration of any library computer terminal without authorization. Users are also not permitted to add any hardware or devices to the computer terminal. Any and all damage caused by the patron or by a minor for whom they are responsible will be charged to the patron, parent or legal guardian of a minor.
2. Patrons should be aware that material on the internet is copyrighted and may be subject to other intellectual property rights. It is the patron’s responsibility to be aware of the display of any notices concerning the copyright of information and other intellectual property on the internet, and to respect the federal copyright and other intellectual property laws. Responsibility for any consequences of copyright infringement or violations of other laws or agreements lies with the User. The library expressly disclaims any liability or responsibility resulting from such use.
3. While respecting intellectual freedom and patrons’ First Amendment rights, the same rules apply to the use of the internet as with the use of any other library materials.
4. The workstations cannot be used for any fraudulent or unlawful purpose, including activities prohibited under any applicable federal, Illinois or local laws, including but not limited to, (1) accessing materials that can be classified as obscene or child pornography; (2) gaining unauthorized access to or use of patron information or accounts; (3) engaging in identity theft; (4) engaging in civil rights violations; or (5) monitoring or capturing information regarding individuals and their use of the computers or internet illegally, such as by using a key logger.
5. Minors may not access, send, receive, print, or be exposed to materials that can be classified as obscene or harmful to minors. Patrons are legally responsible for ensuring that minors are not exposed to such content. Library staff may request that a patron utilize a privacy screen, move to a computer location where minors are not present, or implement another means to avoid display of obscene matter or sexually explicit matter that is harmful to minors.
6. Patrons are to promptly report any problems or malfunctions of the computer to the library staff. Patrons release all Thornton Pubic Library and all other organizations related to the Thornton Public Library’s internet connection and accepts full responsibility and liability for the results of actions as well as any consequences concerning use of the internet.

Adopted: September 30, 2024

Policy Statement

The Thornton and East Hazel Crest Public Library provides free high-speed internet for patrons wishing to pursue their informational needs with the convenience and technological felicity of using their own equipment.

Regulations

1. Patrons are welcome to use their own equipment within the library, including their own personal computing equipment to access the Internet.
2. Use of the Internet with patron-provided equipment is governed by the library’s “Internet Access and Use Policy.”
3. Minors using their own equipment to access the Internet via the library’s network must be accompanied by a parent or legal guardian.
4. Library staff will provide general guidelines on the procedures necessary to access the Internet via these connections but are not responsible for any changes patrons make to their computer settings and cannot guarantee that a patron’s hardware will work with the library’s network. Patrons should refer to their owner’s manuals or other support services offered by their device manufacturer
5. Patrons connecting to the Internet with their own equipment are not able to print to the library’s printer.
6. Patrons with their own equipment may use the library’s electrical outlets to power their devices.
7. Patrons must use headphones when listening to music or watching videos on their own devices, so as not to disturb others in the library.

Adopted: September 30, 2024

Policy Statement

Library Cards are issued in order to identify eligible users and determine the level of access to services and resources.

Regulations

1. The library offers a variety of cards based on eligibility and service needs.
   1. Resident card holders, Thornton and East Hazel Crest Residents and business owners (excluding unincorporated areas) are eligible for a library card and have access to all library services.
      1. Available to any individual who lives or owns property in Thornton or East Hazel Crest.
      2. Individuals who attend a K-12 school in, but do not reside in the Thornton Public Library service area are eligible.
      3. Upon proof of employment available to any individual who works in Thornton or East Hazel Crest. Library privileges are restricted to individual only; family members do not qualify for library privileges, valid only at the Thornton Public Library.
      4. Teachers and students from the school district who are not residents are eligible for a free teacher library card that will be valid only at the Thornton Public Library.

      (If the applicant has previously had library card privileges in the RAILS/SWAN system, any fines or fees will need to be resolved before a Thornton / East Hazel Crest library card will be issued.)

   2. Non-Resident courtesy card holders are not able to place holds and interlibrary loans or to register for programs.
      1. Available to any individual or family member living with an individual who owns property in Thornton or East Hazel Crest.
      2. Available to any individual living in unincorporated area within our service area.
      3. The Annual fee for a non-resident library card, including unincorporated residents is $125.00 per household.

      (If the applicant has previously had library card privileges in the RAILS/SWAN system, any fines or fees will need to be resolved before a Thornton / East Hazel Crest library card will be issued.)

2. An individual may only have one card of any type.
3. An application process must be completed for each card.
   1. Adults (18 or older) receive adult library cards.
   2. Juvenile (17 or younger) must have a parent or legal guardian co-sign the library card application. Juvenile cards are not eligible to check out DVDs.
   3. Applicants must present valid identification to demonstrate eligibility. (2 are required – one ID and one piece of mail)
      1. Current photo ID and proof of street address is required, such as Illinois driver’s license or leaner’s permit, Illinois state ID, Us passport, Student or Military ID.
      2. Utility Bill (gas, water, etc.), Property tax bill or rental agreement, credit card bill, bank statement, paystub, or voter’s ID valid within the last six month.
      3. If Photo ID does not have the current address, Three (3) pieces of mail are necessary to establish residency.
4. Card must be renewed every year for non-resident card holders. Non-resident card holders must provide same type of documentation used to apply for new card. Minors must renew their cards upon turning 18 years of age to assume legal responsibility for items checked out.
5. The card holder is responsible for all materials borrowed on the card and agrees to abide by library lending rules and all policies and regulations. Parents or legal guardian signatories are responsible for the library cards issued with their authorization, all materials checked out on the cards, and selection of materials.
6. If the card holder claims to have returned materials, the library will search for the missing items for three (3) months. Items not located within three (3) months will be billed to the card holder’s account.
7. There is a $2 replacement charge for lost or stolen cards. Lost or stolen cards should be reported immediately. The library is not responsible for any debit amounts on lost cards.

Revised July 16, 2019, Amended September 30, 2024, Amended March 21, 2025

Policy Statement

Library patrons are responsible for all materials checked out on their library card. Replacement costs and processing fees are the responsibility of any patron who loses or damages library materials. In the case of children in the age of 18, it is the responsibility of the parent or legal guardian who signed the minor’s library card application to pay for lost or damaged materials

Regulations

1. The library will notify the patron of the replacement cost for a damaged or lost material based upon the prices listed in the record.
2. A nonrefundable $5 processing fee will be charged for replaced materials.
3. Patrons who pay for damaged or lost materials will have overdue fines associated with the material waived.
4. When a damaged or lost material has been paid for, that item will be removed from the patron’s record.

Adopted: July 16, 2019

Policy Statement

The Following news media relations policy has been developed to provide guidance to the public, including the news media, and promote a positive image of the Thornton and East Hazel Crest Public Library.

Regulations

1. The terms of this policy apply to members of the public including, the news media.
2. Non-public areas of the library may be closed to the public including the news media.
3. All meetings whether or not sponsored by the library, are considered open to the public, including the news media, unless in closed session as allowed by state law or limited by capacity.
4. The public including the news media are subject to the provisions of the Code of Conduct policy and may not disturb the normal operations of the library without special permission by the Library Director.
5. The library’s primary points of contact with the news media shall be the Library Director.
6. In the event of a critical incident or emergency, access to areas usually open to the public, including the news media, may be limited to allow emergency personnel to ensure safety and security.
7. Video and/or photographic use of the Library’s property and employees does not imply any institutional endorsement by the Thornton and East hazel Crest Public Library. This includes the use of identifiable logos or logotypes, marks, symbols or music.
8. Attendance at Library programs, events or Library spaces constitutes consent to be photographed or filmed for use in print and/or electronic publicity of the Library. Such photos, images and videos submitted by users for online galleries or contests may also be used by the Library for promotional purposes. To ensure the privacy of individuals and children, Thornton and East hazel Crest Public Library images will not be identified using full name or personal identifying information without written approval from the photographed subject, parent or legal guardian.
9. State law prohibits the disclosure of patron records including whether or not an individual is a patron of the library.

Policy Statement

The purpose of notarization is to prevent fraud and forgery. A notary acts as an official and unbiased witness to the identity of persons who come before the notary for a specific purpose.

The Thornton Public Library is not an attorney licensed to practice law in Illinois, and may not give legal advice or create any documents. Notarizing documents does not constitute a legal review of the document’s contents.

Notary Guidelines

1. Notaries are regulated by the Illinois Notary Laws and will not notarize documents that do not follow such laws and regulations. Notaries are not authorized to prepare or complete documents for others, nor give legal advice on any matter relating to a document
2. Users of the service must contact the library to confirm that a notary is on duty and make an appointment by calling the circulation desk.
3. The Thornton Public Library notary fee is $1.00 per signature.
4. Please do not sign the document until in front of the notary. All people signing the document must be present. All signers must also record their signatures in the notary transaction log.
5. Valid forms of identification include an unexpired driver’s license, an unexpired state identification card, a valid passport, or a valid US military ID.
6. Documents in any language other than English will not be notarized at this facility. A translator may not be used.
7. Blank forms cannot be notarized. If a space does not require an answer, please write “N/A” or cross out the space.
8. Public vital documents such as birth certificates, marriage, or death certificates cannot be copied and notarized.
9. If your document requires one or more witnesses, please bring with you a sufficient number of people willing to serve as your witnesses. The Library will not provide witnesses, and you may not solicit witnesses from the Library’s building and grounds. In order to serve as a witness, the witness must personally know the individual whose document is being notarized, and must have a valid photo identification.
10. Notary service is not available 30 minutes before closing time.
11. In accordance with Illinois Notarial Law, notaries will not provide service if the patron’s document or circumstances of the request raise any issue of authenticity, ambiguity, doubt, or uncertainty for the Library. In this event, the notary may, at his/her sole discretion, decline to provide the Notary Service.
12. In accordance with Illinois Notarial Law, the notary will ask the patron to sign the Notary Public Record Book. Service for patrons who decline to sign the book will be declined.

What We Cannot Notarize:

1. Documents that are already signed.
2. Documents that are not in English.
3. Documents with blank spaces other than the space for a signature.
4. Immigration documents, which require legal knowledge
5. USCIS Form I-9: Employment eligibility.
6. Real estate documents, which require legal knowledge.
7. Deeds, mortgages, wills, trusts, codicils, or depositions, which require legal knowledge.
8. We cannot certify a copy of marriage, birth, or death certificates.
9. Documents that have been altered or have whiteout marks.

Information Recorded for The Notary Log:

1. The date
2. Each signer’s name
3. Each signer’s signature
4. Type of ID provided and expiration date
5. Description of document being notarized
6. Whether notarization was a jurat or not (“verification upon oath or affirmation” — is for a signer to swear to or affirm the truthfulness of the contents of a document to a Notary or notarial officer).
7. Notary’s initials

Adopted: September 30, 2024

Policy Statement

It is the role of the Thornton Public Library to enrich the community and all other eligible patrons by providing dynamic resources, exceptional service, and reliable information in a comfortable, and welcoming space. The purpose of this Patron Behavior Policy is to ensure that the library has a pleasant and productive environment for its users to fulfill those needs. All patrons shall have fair and equitable opportunity to the quiet use and enjoyment of the Library’s services, materials and facilities without being subjected to unreasonable interference or disturbance by others. Patrons using the Library are expected to conduct themselves in a manner that is appropriate to the Library’s purpose.

Regulations

• Disruptive behavior such as rowdiness, running, noise, vandalism, obscene or vulgar language or such behavior not in accordance with the normal use of the library. Cellular phone or pager use that impinges the rights of others or disturbs other Library patrons will be considered disruptive behavior.
• Harassment of any kind or for any reason of a Library patron or employee (whether verbal, physical or visual) is prohibited. Harassment encompasses a broad range of physical or verbal behavior which may include, but is not limited to:
  • Physical or Mental Abuse
  • Racial Insults
  • Derogatory Ethnic Jokes
  • Religious Slurs
  • Sexually suggestive queries or remarks
  • Taunting
• Entering unauthorized areas, remaining in the Library building after closing or when requested to leave during emergency situations.
• Being under the influence of alcohol or drugs.
• Loitering and/or impeding access to the Library or any part of the Library property.
• Committing or attempting to commit any activity that would constitute a crime or offense under Federal, State or municipal law, rule regulation and/or ordinance
• Mutilation of Library materials by marking, underlining, removal of pages, removing electronic detection devices or in any way defacing Library property.
• Removal of Library materials without authorization.
• Tampering with or intentionally damaging Library computer hardware, software, printer, operating systems or other associated equipment.
• Smoking, including the carrying or holding of a lighted pipe, cigar, or cigarette or any other lighted smoking equipment and also including the use of an electronic pipe, cigar, cigarette or vape in the Library or within 15 feet of a Library entrance, or the use of smokeless tobacco or illegal drugs in the Library.
• Concealing Library materials for the exclusive use of an individual or group.
• Refusal to abide by Library regulations regarding the return of materials and payment of fines.
• Consumption of food or alcohol.
• Entering the Library with uncovered beverages. (Examples of covered beverages are coffee cups with a lid, water or soft drink bottles with a screw on top, soft drink cans and soft drink containers with a lid and straw).
• Weapons such as explosives, firearms except by on-duty law enforcement officers, knives, look-alike weapons, or any other objects that can reasonably be considered as weapons, are not permitted on Library property or at any related events.
• Users are not permitted to leave personal belongings when they leave the building. The Library is not responsible for any loss of user’s personal belongings, through theft or otherwise. Bulky items that take up excessive space are not permitted in the Library facilities or on Library grounds.
• Animals, other than specifically trained animals used as aids by persons with disabilities, are not permitted in the Library.
• Patrons must wear footwear and proper clothing providing appropriate body coverage.
• Patrons whose bodily hygiene is offensive as to constitute a nuisance to others may be required to leave the building.
• Solicitation, fundraising, campaigning, lobbying, proselytizing, selling and loitering on Library property is prohibited.
• Use of photographic equipment of any kind on the Library premises except upon order or approval of the Library Administrator.
• Use of roller skates, roller blades, skate boards or jump ropes on Library property including the Library building, walkways, entryways, parking or landscaped areas.
• Leaving children under the age of ten (10) unattended by a parent, guardian, or caregiver
• Ringing of and talking on cell phones inside the building (silent mode and texting are permitted) or using other personal electronic equipment at a volume which is disturbing to other patrons. Volumes should be set to silent or vibrate and headphones should be used
• Using the restrooms for bathing, shampooing, or laundry.
• Petitioning, soliciting, or selling merchandise or services including the distribution of handbills or flyers without the written permission of the Library Director
• Public indecency, including sexual activity.

Any patron who violates these or other posted rules and regulations may be temporarily barred from using the Library by the Library Director or may be permanently barred from the use of the Library by the Library Board of Trustees. The Library will actively pursue disciplinary action, prosecution or other legal actions when necessary.

In addition, all patrons must expeditiously leave the Library premises at closing time. Transportation is the sole responsibility of the patron or parent, guardian or other authorized person. Adults or minors who remain at the Library after closing may be referred to the police in order to ensure their safety.

Any Library staff member may enforce this Policy by pointing out violations to patrons and requesting compliance with this Policy. Staff members shall report serious or recurring violations to the Librarian Director. The Librarian Director may request that a patron who refuses to comply with the Policy leave the Library for the remainder of the day or until his or her behavior is brought into compliance with the Policy.

Video recordings made from security cameras showing a violation by a patron of the Library’s Patron Behavior Policy may be used to support suspension or termination of a patron’s Library privileges and/or immediate ejection from the Library.

The Library Director is authorized to exclude from the use of the Library any person who engages in behavior violating this Patron Behavior Policy. The patron may appeal the decision of the Board of Library Trustees in writing within one month of the exclusion date. The Library Director or, if appealed, the Board of Trustees will determine the time period for which a patron is excluded from the Library.

The Library Board of Trustees reserves the right to amend this policy at any time.

Policy Statement

To protect patrons’ rights of free speech, free thought and free association, the library will maintain confidentiality of library patron records to the fullest extent permitted by law.

Regulations

1. Patrons have the right to be informed about the policies governing the amount and retention period of personally identifiable information and about why that information is necessary for the provision of library services. See also Records Retention policy.
2. Patron registration information is exempted from disclosure in the Illinois Freedom of Information Act.
3. The library will avoid collecting and retaining information not needed for the fulfillment of its mission and will engage in practices to prevent placing records on public view.
4. Information the library may gather and retain about current and valid library users may include the following:
   1. Library circulation system
      1. Information is collected in order to maintain an accurate record of items borrowed, to provide a means of notification and contact and to record outstanding fines and fees.
      2. Information collected includes: name, address, phone number, e-mail address, driver’s license number, sex, date of birth, items currently checked out, fines owed, fines paid or waived, current holds, requests and informational notes related to library card account matters.
      3. Library cards contain the following information: barcode number, PIN number and monetary balance
   2. Internet access
      1. Information is collected to allow automated management of the library’s public computer resources.

Confidentiality, our Website and our Social Media Sites

Policy Statement

Thornton and East Hazel Crest Public Library (“Library”) operates and maintains social media sites as a public service to ensure effective promotion and discussion of the library’s services, resources, and events, and to ensure a reputation for outstanding community engagement and customer service on social media along with the library’s web site to promote the Thornton and East hazel Crest Public Library events, locations, news and services; enable patron self-service; and provide access to quality web-based content and services.

Regulations

1. When patrons visit the Thornton Public Library website, the Library collects and stores only information to measure the number of visitors to different areas of the site to assist in making the site more useful to you. The information includes:
   • the address (IP) of the patron’s computer or Internet provider
   • the date and time the patron accessed our site
   • the pages that are accessed and how patrons navigate the site
   • the Internet address of the website that referred the patron to the Library’s site
2. Website data is separate from individual library account data. The Library cannot look up patron library records to determine what websites were visited.
3. The Thornton Public Library also offers a wireless network that allows patrons to connect to the Internet at our location. Please be aware that data accessed and sent over the Thornton Public Library wireless network is not encrypted.

Cookies

A cookie is a small data file written to a computer’s hard drive. They are generated by websites to provide users with a personalized and often simplified online experience. Certain third party database services within the Library’s website, such as the Library’s subscription databases will generate and store cookies on user’s computer’s hard drives if users engage in such services. If users choose not to accept the cookies generated by such third party database applications, they will not be able to use some of those services online; use of the remainder of the Library’s website will not be affected. Be assured that cookies, by themselves, cannot be used to reveal or discover the identity of the individual user nor are they collected or stored on any Thornton Public Library server. Acceptance of any third party database cookie on this site will not compromise patron anonymity while using our website.

Web forms and email

If a patron initiates a reference inquiry, or subscribes to the Library’s newsletter, or submits a form on the Library’s website, this information is considered as part of the borrower account and protected as outlined above.

Online suggestions and other general email to the library which do not apply to borrowing or intellectual pursuits may be considered public records under Illinois State Law ILCS, Chapter 75.

If patrons leave the Thornton Public Library website

The Thornton Public Library’s website contains links to external websites not maintained by the Library. The Library cannot be responsible for user privacy when visiting outside websites. Please consult the privacy policies of those websites should there be questions regarding their use.

Your Consent

By using the Thornton Public Library website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates.

Notification of Changes

The Privacy Policy is subject to periodic review and change. To view our current Privacy Policy, simply check this page of the website. If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Policy Statement

As a community service, the Thornton Public Library will provide proctoring services for written examinations.

Regulations

1. Students must have a Thornton and East Hazel Crest Public Library Card in good standing.
2. The student must contact a librarian to complete the online form to request proctoring before any examination is sent to the library by the student’s educational institution or potential employer. The library requires the student’s name, telephone Number, library card number, and email address (if applicable) at that time.
3. Examinations not taken after one month will be discarded.
4. The student is responsible for having the examination and instructions sent to the library after communicating with a librarian. The student is responsible for timely receipt of the examination and instructions.
5. The library will accept examinations via email or postal service. The library reserves the right to refuse proctoring if the requirements exceed staff or facility capabilities. For example, the library does not proctor examinations that require notarized signatures.
6. A librarian will attempt to contact the student when the examination and instructions arrive at the library. If the student is not available after three contact attempts over a two-week period, the test will be discarded.
7. Test date and time must be agreed to by a librarian, will occur during regular library hours and should not exceed four hours. If the student fails to comply with the agreed upon test date and time for each proctoring session, a librarian may return the examination to the sender.
8. Supply requirements for an examination are the responsibility of the student.
9. The library does not guarantee a quiet test area, continual monitoring for the entire examination period or a specific library staff member’s service.
10. If return postage is not prepaid, postage to return the examination is the student’s responsibility.
11. The library staff is responsible to deliver the completed examination into the care of the U.S. Postal Service but is not responsible for delivery beyond that point.
12. The library will maintain a reliable record of proctoring services requested and examinations received, completed and mailed.
13. No tipping or other payment or compensation to library personnel is permitted for proctoring services.

Adopted: September 30, 2024

Policy Statement

Programs sponsored by the Thornton and East Hazel Crest Public Library will support the stated mission, vision, and strategic plan of the Library. Programs strengthen the Library as a vital part of the community, enhance the library experience for its patrons, and help the Library reach out to new and diverse patrons. The Library offers both educational and entertaining programs. The views and opinions expressed in any outside presentation are those of the presenter(s) and do not reflect the official policy or position of the Thornton and East Hazel Crest Public Library.

Regulations

1. Library programs should relate to the Thornton and East Hazel Crest Public Library mission, provide enrichment that enlightens, and should meet the informational, educational and entertainment needs of the patrons in the library’s service area.
2. Program development is the responsibility of the Adult, Youth and Teen departments. Other staff and members of the community are welcome to submit ideas for programs. The Library Department Heads and the Director have the option to implement ideas or not, as they deem appropriate.
3. Library staff may plan programs in co-operation with other community groups in order to better serve the community.
4. The merits of any program are weighed against the needs, interests, and demands of the public and the budget constraints of the Library.
5. The Library Director has the ultimate responsibility of the approval or disapproval of proposed programs.
6. Programs should be planned and presented as appropriate to the needs of the target age group.
7. Programs should be planned as far in advance as possible in order to secure supplies and space.
8. The scheduling of Library programs takes precedence over programs and meetings of outside groups.

General Guidelines

1. Registration may be required and attendance may be limited for program depending upon space restrictions within the library along with the subject matter and resources available. The age requirement and the minimum or maximum number of attendees will be determined by library staff in cooperation with presenters.
2. Fees may be charged for some library events to help offset the cost of the presenter or materials. The Library reserves the right to charge a fee for non-residents to attend programs.
3. Authorized Library staff may cancel or terminate programs if necessary.
4. Many programs require registration. The Library has the right to refuse entrance to these programs to those who did not register.
5. The library has the right to set age limits for attendance at certain programs, due to space limitations or the nature of the program.
6. Presentations and Guided Facility Tours
   1. Group presentations or tours are available to organizations in Thornton or East Hazel Crest.
   2. Individual groups or classes may request no more than one tour per year.
   3. Tour requests may be made by contacting a librarian.
   4. Tour requests must be approved by a library department head or the library director.
   5. Arrangements must be made at least three weeks in advance.
7. Library sponsorship of a program does not constitute or imply endorsement of a presenter’s viewpoint.
8. Library programs are non-commercial in nature. Exceptions to this may include: Library fundraisers, visiting authors, artists, or entertainers who may offer their works for sale.
9. No tipping or other payment or compensation to library personnel is permitted.
10. Concerns, questions or complaints about library programs will be processed in accordance with library policies or regulations that govern use of other library resources.

Adopted: September 30, 2024

Policy Statement

The library board recognizes the right of individuals to question materials in the library collection. The board of trustees further recognizes that democracy functions only if a range of human ideas is accessible to the people and if proponents of various points of view are able to fully and openly make their cases, however popular or unpopular they may be. This principle is guaranteed in the First Amendment of the Constitution of the United States which protects the free expression of ideas. It is exemplified by public libraries which provide access to those ideas in accordance with the American Library Association’s Library Bill of Rights. Thus, the library’s collection, protected by the First Amendment, is a marketplace of ideas which are contained in varied and divergent materials.

Regulations

1. The inclusion of an item or resource in the library’s collection is not an endorsement of a particular point of view or philosophy and the patron’s choice of library materials for personal use is an individual matter. The Library’s Collection Development policy governs the criteria and manner of selection. While a person may reject materials for himself or herself and for his or her children, he or she cannot exercise censorship to restrict material access to any others. Responsibility for the use of materials by children rests with their parents or legal guardians.
2. A resident who objects to an item already in the collection or made electronically accessible by the library should discuss the reasons with a librarian for an explanation of the library’s criteria for selection, acquisition or access.
3. Members of the public may not relocate books or materials to which they object in an attempt to limit access for other patrons. Members of the public are subject to all polices of the library, including the Code of Conduct, while pursuing any challenge to Library materials.
4. Residents in the services area can request a professional staff evaluation of material, which will be completed by a minimum of two librarians who are familiar with the collection and the intended audience. Professional Staff will be appointed by the library director. Professional staff evaluation of materials will be completed within 28 days per title and will be communicated in writing to the resident. Evaluation will consist of, but not limited to, a close reading of the entire work, professional reviews, item usage statistics, press coverage and critical acclaim, and awards.
5. The item in question will be retained in the library’s circulation collection until the professional staff, the library director, or the library board completes the review process and makes a determination.
6. The library director will evaluate if the material in question was acquired according to all Library policies, including the collection Development policy, and makes the final decision to retain, remove, or re-catalog the item. The library director will communicate that decision in writing to the resident. The resident in the library’s services area may appeal the decision to the library board by completing and signing the Statement of Concern Regarding Library Resources form in full. Incomplete forms will be referred back to the resident
   • Items must be evaluated as a complete work, not excerpts.
   • Items cannot be banned from a library collection based on personal viewpoint as the only criteria for the request for removal.
7. The Library Director and a minimum of one library trustee, appointed by the board president, will review the material in question and the resident’s Statement of Concern Regarding Library Resources. Within 90 days of both receipt of the form and a copy of the title for evaluation, the reviewers will provide a recommendation to the board.
8. The patron will be informed of the trustees’ decision regarding the appeal. The decision of the library board is final.
9. Items previously reviewed and retained by the library board shall not be reconsidered for removal for two years.
10. The library collection will be organized and maintained to facilitate access. Any labeling, sequestering or alteration of materials because of controversy surrounding the materials will not be sanctioned.

Adopted: September 30, 2024

Policy Statement

To satisfy administrative, legal, fiscal, and historical needs, library records will be retained.

Regulations

1. Records will be retained in accordance to Illinois state law.
2. Access to retained records shall be in accordance with the library’s Confidentiality of Library Patron Records policy.

Adopted: September 30, 2024

Policy Statement

The Thornton and East Hazel Crest Public Library is committed to providing a working environment free from discrimination, and to prohibit harassment of its employees and applicants, including sexual harassment. Thornton and East Hazel Crest Library will implement the policy to fully comply with applicable federal, state, and local laws, rules and regulations in the area of non-discrimination and harassment of employment.

Regulations

1. Sexual Harassment is defined as any unwelcome or unwanted sexual advance, request for sexual favors, or other verbal or physical conduct of a sexual nature from someone in the workplace that creates discomfort and/or interferes with the job.
2. Conduct constitutes harassment when:
   1. Submission to such conduct is made, either explicitly or implicitly, a term or condition of an individual’s employment.
   2. Submission to or rejection of such conduct by an individual is used as the basis for employment decisions and/or retaliation; or
   3. Such conduct has the purpose or effect of interfering with an individual’s work performance or creating an intimidating, hostile or offensive work environment.
3. Harassment due to race, religion, sex, sexual harassment, national origin, disability, age, military or veteran status will not be tolerated in the library’s workplace. Such conduct is subject to discipline, up to and including termination.
4. Any employee who believes he or she is a victim of sexual harassment must immediately report any incident to their supervisor or the Library Board of Directors.
5. The Thornton and East Hazel Crest Library will not tolerate retaliation against any employee who claims of sexual harassment or provides information in connection with any such complaint.
6. The Thornton and East Hazel Crest Library also will not tolerate any false claims of sexual harassment.
7. The Thornton and East Hazel Crest Public Library is an equal opportunity employer.

Adopted January 11, 2018

Policy Statement

The goal of the library is to maintain a welcoming environment that encourages families to explore library resources and share learning opportunities. The library wants adults and children of all ages to have a safe, positive experience. Unattended children may act in a manner not in compliance with the library’s code of conduct thus adversely affecting other patrons’ library experience and diverting staff from providing service to other patrons.

Regulations

1. For their own protection, children under the age of 13 must be accompanied and adequately supervised by an adult at all times. The library is a public place and, as such, cannot be responsible for unattended children.
2. If an unattended child acts in a manner not in compliance with the library’s code of conduct, staff members will take appropriate actions that may include contacting the police.
3. If unattended children are in the library at closing, staff will take appropriate actions that may include contacting the police.
4. When a parent or caregiver reports a lost child in the library, staff will immediately respond and follow established guidelines and procedures that may include contacting the police.
5. First offenses will be handled verbally by attending staff or in writing by the library director. Second offenses may result in restricted or suspended library privileges.

Adopted September 30, 2024

Policy Statement

The library has established a volunteer program that strives to reach a maximum level of public service to the community. Volunteers give support services to paid staff and provide assistance with special, unusual or supplemental services and tasks that further the library’s mission.

Regulations

1. The library director will designate a volunteer coordinator to oversee the volunteer program. The volunteer coordinator may enlist other staff or volunteers to assist in volunteer training and volunteer program administration.
2. Library volunteers are identified as persons who regularly perform duties or tasks for the library for a period of time without wages or benefits. Community service workers who are requesting a limited or specific number of service hours shall serve under the same guidelines as all library volunteers.
3. Applicants, who must be 14 or older, and must complete the volunteer application and submit it to the Library director or designated volunteer coordinator.
   1. Persons under 18 years of age must have written permission from a parent or legal guardian to serve in any volunteer or community service capacity with the library.
   2. If there is no suitable volunteer service match with the applicant’s skills and interests the applicant will be notified. The application will be kept on file for one (1) year and the applicant will be contacted if there is an appropriate opening during that time.
   3. Volunteers will be pre-screened with a background check. The library retains the right to use discretion in accepting court-ordered community service volunteers based on library needs and the nature of the volunteer’s offense. Serious criminal charges, such as offenses related to theft, assault, or weapons-related charges will not be accepted for court-ordered community service.
4. When the library accepts a volunteer member’s offer of service per application, they will be required to attend an orientation session. At an orientation the Library Director or Volunteer Coordinator will:
   1. Provide an orientation tutorial
   2. Review the volunteer policy
   3. Provide instruction about sign-in and sign-out procedures.
   4. Conduct a tour of the library with instruction to library staff at that time.
   5. Review duties and confirm volunteer commitment.
   6. Discuss personal and building safety matters.
   7. Specify appropriate responses to other library patrons.
   8. Initiate or schedule training as needed and define task responsibilities.
5. Volunteer workers are recognized by the public as representatives of the library and shall be guided by the same work and behavior code as library employees. This will include, but is not limited to:
   1. Dress and grooming appropriate for a business environment and tasks assigned.
   2. Name tags worn at all times while volunteering in the library or outside program.
   3. Adherence to sign-in and sign-out procedures with advance notice to the Library Director or volunteer coordinator in the event of absence or lateness for a scheduled time.
   4. Courteous and proper interaction with other library patrons. All patron questions other than directional (Where are the restrooms? Where are the computers?, etc.) should be referred to a library staff member.
   5. Responsibility for updating personal data (such as change of address, telephone number or emergency contact information) with the Library Director or volunteer coordinator.
   6. Observance of library’s drug free workplace status. Use of alcohol, illegal drugs, or tobacco products in the library is prohibited as is the abuse of drugs or alcohol or reporting for service under the influence of these substances.
   7. Immediately reporting to the Library Director or volunteer coordinator any occurrence of injury minor or serious. If any assignment appears to cause physical discomfort or could lead to personal injury, the volunteer should, without delay, report this to the Library Director or volunteer coordinator.
   8. Harassment or improper advances toward another person in the library or on library grounds is strictly prohibited. This includes unreasonably interfering with anyone’s work or creating and intimidating, hostile, or offensive environment. Any concerns or questions about the behavior of library patrons, staff or other volunteers should be referred or addressed to the Library Director or volunteer coordinator. Under no circumstances should a volunteer worker initiate a confrontation with library patrons, staff or other volunteers.
   9. Volunteer workers are not allowed to sit at public service desks or use staff computers unless specifically assigned to an area by the Library Director or volunteer coordinator.
   10. Library owned equipment, such as copiers/Printers, fax machines, computers, supplies, etc. are for library use only and may not be used for personal business. No equipment or material should be removed from the library without prior permission or a written request by the volunteer and prior written approval from the Library Director or volunteer coordinator.
   11. All transactions between library patrons, staff and/or volunteers workers are completely confidential. This includes any information about materials a patron has looked at, asked for, requested or checked out, as well as questions asked by library patrons.
6. Volunteers may participate in a regular evaluation process in a formal or informal manner, written or verbal. Volunteer workers serve under an at-will status and may be discharged with or without cause or notice by the library director or volunteer coordinator.
7. Volunteer workers who wish to end their tenure with the Thornton and East Hazel Crest Public Library should notify the Library director or volunteer coordinator about the decision and the effective date. Volunteer workers may be asked to participate in an exit interview. Volunteer workers files will be retained for two years.

Adopted September 30, 2024

Policy Statement

The purpose of the library’s web site is to promote the Thornton and East Hazel Crest Public Library events, locations, news and services; enable patron self-service; and provide access to quality web-based content and services.

Regulations

1. All links are selected for inclusion on the web site based on the merits of the external web site and its value to the library’s patrons. Web sites may be chosen for informational or recreational value. Every effort is made to choose the best web sites and to reflect a broad diversity. The selection of links is not comprehensive, although it does offer significant depth of coverage in areas of specialization or particular local interest.

2. Policy Statement

   The purpose of the library’s web site is to promote the Thornton and East hazel Crest Public Library events, locations, news and services; enable patron self-service; and provide access to quality web-based content and services.

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   Regulations

   1. All links are selected for inclusion on the web site based on the merits of the external web site and its value to the library’s patrons. Web sites may be chosen for informational or recreational value. Every effort is made to choose the best web sites and to reflect a broad diversity. The selection of links is not comprehensive, although it does offer significant depth of coverage in areas of specialization or particular local interest.
   2. Selection of all resources shall be the responsibility of the library director who operates within the framework of policies determined by the library board of trustees. Under the director’s guidance, a library staff member with professional education and training selects electronic resources in accordance with the principles and practices of collection development.
   3. The library selects and organizes electronic resources to facilitate patrons in making choices about the resources that are appropriate for them.
   4. Any resident who objects to the presence or absence of an electronic resource may contact the library director by mail or email. The library director and board of trustees review these written challenges. The patron is informed of the trustees’ decision regarding the challenged resource. The decision of the library board is final. See Reconsideration of Library Materials policy.
   5. Because of the rapidly changing nature of the Internet, the library cannot ensure the current content of any previously selected site.
   6. Links to the library’s web site from other compatible organizations’ web sites are encouraged as long as the Thornton and East Hazel Crest Public Library is credited as the content provider.
   7. Thornton and East Hazel Crest Public Library does not offer reciprocal linking, but will consider any external web sites suggested as possible external links.
   8. Only advertisements promoting the Thornton and East Hazel Crest Public Library events will be posted on the web site. Vendor logos included as part of software licensing agreements are exempt.
   9. The library shall secure all appropriate copyright permissions before posting images on its web site. The library director shall serve as the designated agent of the library to resolve any infringement complaints.
   10. The library’s web site shall be designed for maximum ease of use, browser compatibility and accessibility.
   11. Information collected via the library’s web site shall be treated as confidential (see Confidentiality of Library Records Policy) and shall be deleted as outlined in the Records Retention policy.

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   Adopted September 30, 2024

Disaster Plan

Evaluation

Disaster Recovery Priorities

The preservation of life is our first priority in any disaster situation. There are no collections or services of the Thornton Public Library that are worth putting the lives of library staff members or patrons at risk. In any emergency situation, our first concern must be the safety of those people using or working at the library.

In the event of a disaster, our first priority, after the protection of human life, will be the protection, preservation or restoration of the library’s shelf list, all local history records, all other library records including personnel files and library board minutes. Instructions for initiating disaster recovery procedures and step-by-step instructions for the preservation of library materials and other documents are attached. The library will not take extraordinary steps to preserve water-damaged or fire-damaged books in its collection. Our research has indicated that such measures can only be justified in cases of rare or unique research materials. Books preserved by such extraordinary measures are generally unsuitable for public library collections and use.

This disaster plan will be reviewed annually.

Staff Member to be called in the event of a disaster: Kathy Dejnowski 262/745-4794
Non-Staff Member to be called int the event of a disaster: Board President, Linda Kammert 708/877-2213

Hazard Response

Off-site services to be called (if needed)

Sources of off-site equipment and supplies for library materials recovery

List all locations where this plan and follow-up reports are on file

• In-House – Filing cabinets by circ. Desk and lower level under “Disaster Plan” (9-18-07)
• Off-site – Each staff and board member has a copy (9-18/07)

Upkeep Checklist

• Emergency numbers posted by each phone -Monthly
• Fire Extinguisher -Sept. 2007
• Smoke Alarms -Weekly
• Flashlights -Weekly
• Transistor -Radio Weekly
• Fire Drills -Quarterly
• Tornado Drills -Quarterly

Location of In-House Emergency Equipment

• Cut-off switches & Valves:
• Electric-Furnace room (lower level)
• Gas-outside south wall of building
• Water-Furnace room (lower level)
• Telephone system-Janitor’s Closet in village hall
• Disaster supply kit-Lower level under coat rack
• Extension cords-Last drawer in file cabinet & in disaster supply kit
• Fire extinguishers-See marked floor plan attached
• First aid kits-Circulation desk & disaster supply kit
• Flashlights-Circulation desk, kitchen cabinet, disaster supply kit
• Nylon monofilament-Circulation desk
• Paper towel-Storage closet in women’s washroom
• Plastic trash bags-Storage closet in women’s washroom
• Rubber gloves-Disaster supply kit
• Sponges, pails, brooms-Furnace room
• Toilet plunger-Storage closet in women’s washroom
• Transistor radio-Circulation desk
• Wet-dry vacuum-Lower-level storage closet

Attachments

• List of Thornton Public Library Staff & Board Members
• Location of Fire Extinguishers
• Emergency Exits
• Tornado Shelter Routes
• Earthquake Procedures
• Disaster Recovery Guidelines
• Copy of Insurance Coverage

Thornton Publc Library Staff And Board Members To Be Called In Case Of A Disaster

• Kathy Dejnowski, Library Director Highland 262/745-4794
• Angie Enright, Adult Librarian Thornton 708/600-7128
• Linda Kammert, President 708/877-2213, 36 Arapaho Dr. Thornton, IL 60476
• Ashley Roeda, 813/245-2367, 313 Malette Ave. Thornton, IL 60476
• Leonard Jamrock, Treasurer 708/899-0095, 101 N. Kinzie St. Thornton, IL 60476
• Amy House, Secretary 708/682-0760, 79 Indianwood Dr. Thornton, IL 60476
• Pam Markowski, 708/515-1510, 312 N. Williams St. Thornton, IL 60476
• Lois Wise, 708/462-7004, 63 Indianwood Dr. Thornton, IL 60476
• Judy Diekelman, Trustee 708/877-6565, 809 Cherry Lane Thornton, IL 60476

Thornton Public Library Emergency And Evacuation Procedures

• Remain Calm.
• Call 911 or if you must leave the building, use the Emergency Telephone outside on the east side of the Village Hall.
• Report the signs of fire or suspicious packages.
• Report the suspicious persons seen in the library.
• Follow the orders of the Thornton Police and Fire personnel that enter the building.
• If you must evacuate the building, stay in the area to assist the Police and Fire Department in their inquiries.
• Direct all library personnel and patrons to the exits. If someone needs special assistance in exiting the building use common sense. If it would be too difficult to help them yourself let the professional rescue workers do their job. You will be of more assistance informing them of the situation. Remember: Never, ever put your life in jeopardy.

Vision: Thornton Public Library would like to provide its patrons with access to the most current information in a timely basis. 

Technology Needs: As we enter into another decade, we need to continue providing internet. Thornton Public Library being a small library, SWAN is a necessity – it “increases” our collection! 

Current Technology: Thornton Public Library provides internet access computers for the patrons to use. Our Patrons have access to materials from other libraries through SWAN (System Wide Automated Network). 

Goals: 

1. Our first goal is to continue having a staff member be trained in today’s technology. Estimated Cost: $1000 per year. FY 2010-2011 
2. Thornton Public Library would like to place 3 internet access computers for their patrons. Current computers are from 2003. Estimated cost: $2500. FY 2011-2012 
3. Thornton Public Library has their collection automated. We hope to continue providing SWAN for our patrons. Estimated Cost: $8000$10000 per year. FY 2010-2015 

Thornton Public Library is a small library compared to other libraries in the Chicago area. Even with limited staff, budget and space, we hope to achieve these goals in order to improve library service for our patrons. We will review our technology plan annually.

7-20-10